Brett Coin was looking for a challenging position in the next generation of tech companies. After being approached by some of the larger names like Slack and Zoom, he joined Okta as the head of talent acquisition. Now, nine months later, he reflects on what drew him to this unique brand, and how he helped them transition from an organization with little operational structure, to a focused, scalable and process-driven company. “Thirty days in, I realized there was a lot of building to do. There were a lot of building blocks missing here.” Listen in as Brett Coin outlines his strategy for growth in a data-driven market in our latest Up neXt episode.
Category Archives: Candidate Experience
Christina Coyle is someone who has enjoyed the challenges of high-volume recruiting – perhaps the first person in Gerry Crispin’s memory to say that and mean it. When she came to McDonald’s she was given a blank slate to create a recruiting framework that didn’t rely so heavily on recruiters – because the recruiters for the restaurants are also the store managers. Enter, McHire. Since its launch last fall, the McHire automated solution has dramatically closed the hiring gap and reduced time to hire. “When you can craft and design a candidate-centric solution – a solution that is infused with hospitality – then when humans enter the process they are extending what has already felt like a high-touch experience.” Listen in as Christina shares more about the high volume hiring challenges at McDonald’s in our latest Up neXt episode.
In this 20 minute wrap-up of a two-part segment, Lars and CXR’s China Gorman turn over the mic to leaders from DaVita, American Airlines, Waste Management, and Enterprise Holdings to talk about how they’re making a difference in the world of candidate and employee engagement. Taking back the mic, we wrap up with an overview of the new Talent Management membership options now available at CareerXroads.
In this two-part segment, China Gorman and Lars Schmidt chat with leaders from Enterprise Holdings, American Airlines, Waste Management, (and each other!) about their insights and experiences related to why BOTH candidate and employee engagement is so important.
In this podcast, Chris Hoyt catches up with Grant Clough, Director of Talent Acquisition, AARP and Scott Weaver, Director of Talent Acquisition, Teradata, to talk about not only the experience of candidates but of the larger TA structure. In the recent CXR meeting that addressed the full stakeholder experience (Candidate, Recruiter, and Hiring Managers) these teams shared a more holistic approach to the “X” experience in an effort to largely improve the quality of recruiting within their organizations.
Clough and Weaver share the tremendous amount of work that has gone into the mapping of not only the stakeholders but also their employees who might be considering a move internally. This meant a multi-year effort to map the entire recruiting experience and making some tough decisions that would ultimately lend themselves to improve aspects that were determined to have the most impact to both speed and quality deliveries from their teams.
Those that attended the meeting (and current CXR members) have access to the visual maps that were shared by AARP and Teradata leaders as well as more information specific to the results of getting stakeholders involved from the beginning and rolling this considerable initiative to teams over the course of various iterations and levels of engagement. Lastly, our interviewees on this podcast share, quite candidly, what they’d do differently if starting this work all over again.
Gerry Crispin meets with Melissa Le after a recent CXR colloquium meeting to talk about her big takeaways after a day and a half with over 30 TA leaders focused on a new take on the Candidate Experience. At the Charlotte-based Spectrum headquarters, we spent two days collaborating with professionals from across the country who were focused on not just the candidate, but also the experiences of the hiring manager and recruiters.
The best advice to those wanting to contribute to a CXR meeting? “Bring what you know, ask what you want, and be ready to make real friendships.”
Chris Hoyt takes a few moments to connect with Intuit’s Céleste Luzadder-Frick to catch up on her experience at the recent Stakeholders colloquium meeting held at Spectrum’s Charlotte headquarters. There, 30 companies convened to learn more about what each is doing to deliver an exceptional candidate experience not only to the candidate but to the hiring managers and recruiters as well.
Additionally, Luzadder-Frick talks about why she thinks the new CXR Local events are an interesting experiment in community and why kicking off in the heart of Silicon Valley will be interesting.
Apparently asking your customers a direct question like: “How likely are you to recommend our company/product/service to your friends and colleagues?” is a pretty solid indicator of your brand’s relationship with its customers and, in fact, has real value in differentiating one company’s performance from another.
The post NPS As Your Baseline for Measuring Candidate Experience appeared first on CXR Podcasts.
Last week I joined Jess for a 30-minute call where we openly discussed topics ranging from the candidate experience to embracing bots and innovation in recruiting to some of the little things that can make all the difference in our branding and marketing to talent.
The post Chris Hoyt and Jess Von Bank Talk About The Consumer Candidate appeared first on CXR Podcasts.